Frequently Asked Questions

Personalised items are made to order, which usually takes 1–3 business days. Delivery times start once your order has been dispatched:

• UK Standard (£2.99): 3–5 working days, free on UK orders of £29.99 or more
• UK Express (£6.99): 1–2 working days
• UK Weekend (£7.99): Saturday or Sunday delivery
• European Union (£9.99): 5–7 working days
• USA, Canada & Australia (£18): 7–10 working days
• Selected other countries (£30): 10–14 working days

See our Delivery & Shipping page for full details.

Yes. Alongside the UK, we ship to the European Union, the United States, Canada, Australia and selected other countries. You’ll see the exact delivery price at checkout before you pay.

Orders delivered outside the UK may be charged import VAT, GST or sales tax, customs duties and handling fees by the destination country. These are not included in our prices and are paid by the recipient.

There are no import charges for UK deliveries. For other countries, local taxes and duties may apply: for example, import VAT on all orders to the EU, possible duties and fees in the US and Canada, and possible charges on Australian orders over A$1,000. See Customs & import charges.

Yes. Once your order is dispatched, you’ll receive a tracking number by email so you can follow your parcel.

Choose Express or Weekend delivery at checkout. For personalised items, please contact us before ordering so we can confirm we can meet your date.

Email support@creadgift.com with your deadline.

Choose your product and style, enter your name or message (or upload your photo where the product allows it) and complete your order. We make your item exactly as you entered it, so please check spelling carefully.

Our mugs and coasters are printed in the UK with high-quality, fade-resistant colour. Classic white and colour-accent mugs are dishwasher and microwave safe; magic colour-changing mugs should be washed by hand.

For complex custom or bulk orders, we’re happy to send a proof for approval before production. Email support@creadgift.com after placing your order. This may add 1–2 days to your delivery time.

Yes. Limits depend on the product and are shown next to the personalisation field on each product page, so your text always fits the design.

We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay and any other methods shown at checkout. Payments are processed securely by Shopify and its payment partners.

Yes. Our website uses encryption to protect your information, checkout is powered by Shopify, and we never see or store your full card details.

Every price is the full price of the gift, in pounds sterling (GBP). The only thing added at checkout is delivery, and you see it before you pay. Your order confirmation email is your receipt.

Yes. Sign up to our newsletter, follow us on social media or check our homepage for current offers. We also offer discounts on bulk and corporate orders.

You can cancel an order of non-personalised items within 14 days of receiving it, without giving a reason, and return the items unused. UK return postage for non-personalised items is free.

Important: personalised items are made to your specifications, so they can’t be returned for a change of mind. They are always covered if they arrive faulty, damaged or incorrect. See our Refund Policy.

Email support@creadgift.com with your order number and photos, ideally within 48 hours of delivery. We’ll arrange a free replacement or a full refund. Reporting later doesn’t affect your statutory rights.

If we made the mistake, we’ll remake your item free of charge and send it by express delivery at no extra cost. Please contact us as soon as you notice it.

Email support@creadgift.com with your order number and we’ll send return instructions. We refund you within 14 days of receiving the item back, usually within 3–5 business days.

Yes. Enter the recipient’s address as the delivery address at checkout and we’ll send the gift straight to them.

Gift wrapping and gift messages aren’t available at checkout at the moment. If you need something special, email support@creadgift.com before ordering and we’ll let you know what we can do.

Yes. For orders of 10 or more items, email support@creadgift.com with details of what you need and we’ll send a custom quote.

Select “Login / Register” at the top of the page and enter your email address. We’ll send you a one-time code, so there’s no password to remember. Your account lets you track orders and manage your addresses.

Email support@creadgift.com as soon as possible. We can change or cancel an order until production starts or it has been dispatched.

No, we’re an online-only business. All orders are made and shipped from our workshop in Newark, United Kingdom. CreadGift is a trading name of HUECORE LTD, registered in England and Wales (company number 17247856).

We’re here to help:

• Email: support@creadgift.com (we reply within 24 hours on business days)
• Contact form: visit our Contact page
• Social media: message us on Instagram or Facebook

Our customer service hours are Monday to Friday, 9am to 5pm (UK time).