Privacy Policy
This policy explains how HUECORE LTD, trading as CreadGift (“we”, “us”), collects and uses personal information when you visit creadgift.com, buy from us or contact us. We are the controller of your personal information.
HUECORE LTD is registered in England and Wales (company number 17247856), registered office: 128 City Road, London, EC1V 2NX, United Kingdom. For privacy questions, email privacy@creadgift.com.
2.1 Information you give us
Name, email address, phone number, billing and delivery addresses
Products bought, prices, delivery method and order history. Card details are handled by our payment providers; we never see or store full card numbers.
The names, messages and photos you add so we can make your product
Your account email, marketing preferences and anything you send us through email or our contact form
2.2 Information collected automatically
When you visit our website we collect technical information such as your IP address, browser and device type, pages viewed and how you arrived. Cookies that are not essential are only used if you agree to them (see section 5).
Making and delivering your order
Processing payment, making your personalised item and delivering it. Basis: contract.
Customer service
Order updates, answering questions, returns and refunds. Basis: contract and legitimate interests.
Marketing
Newsletters and offers, only if you sign up. Unsubscribe at any time. Basis: consent.
Analytics
Understanding how our website is used so we can improve it. Basis: consent where required.
Security and fraud prevention
Keeping our website and payments safe. Basis: legitimate interests.
Legal and tax records
Keeping accounting records required by HMRC and UK company law. Basis: legal obligation.
- Encrypted (HTTPS) connections across our website and checkout
- Payments handled by PCI DSS compliant providers
- Access to personal information limited to the people who need it
- Strong passwords and two-step verification on our business accounts
Depending on where you live, you have the right to:
Get a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information, unless we must keep it by law
Object to, or ask us to limit, how we use your information
Receive your information in a format you can take elsewhere
Unsubscribe from marketing or change cookie choices at any time
Email privacy@creadgift.com to use any of these rights. We reply within one month (45 days for requests under US state laws). We may need to confirm your identity first.
- Orders and accounting records: six years after the end of the financial year they relate to, as required by HMRC and UK company law
- Personalisation photos and messages: only as long as needed to make your order and deal with any issue with it, then deleted
- Customer account: until you ask us to close it
- Marketing list: until you unsubscribe
- Analytics data: up to 26 months
Our providers, including Shopify, may process your information outside the UK and the European Economic Area, for example in Canada or the United States. Where they do, the transfer is protected by an adequacy decision or by safeguards such as the UK International Data Transfer Agreement or Addendum and the EU Standard Contractual Clauses.
Our website is not intended for children under 16, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact privacy@creadgift.com and we will delete it.
United Kingdom and European Union
You can complain to the UK Information Commissioner’s Office (ico.org.uk) or to the data protection authority in the EU country where you live. We’d appreciate the chance to help first.
United States
Residents of states with privacy laws, such as California, can ask what personal information we collect, and ask us to correct or delete it. We don’t sell personal information or share it for cross-context behavioural advertising without consent, and we won’t treat you differently for using your rights. You can also use our Your Privacy Choices page.
Canada
You can access and correct your information and withdraw consent. You can complain to the Office of the Privacy Commissioner of Canada.
Australia
You can access and correct your information. If you are not satisfied with our response to a complaint, you can contact the Office of the Australian Information Commissioner (OAIC).
Our website may link to other websites, such as social media. We are not responsible for their privacy practices.
We may update this policy. We’ll post the new version here with a new “Last updated” date and tell you by email about significant changes.
For questions or requests about your personal information:
HUECORE LTD (CreadGift), 128 City Road, London, EC1V 2NX, United Kingdom